They added unnecessary services when renting the car, charging over 100 euros extra.

Extremely satisfied with the rental experience. Looking forward to the next time.

Arriving in Frankfurt full of enthusiasm, I had to walk quite a distance to collect the car, which was a C4 Cactus with a 1.2L gasoline automatic transmission. I had to find it myself in the parking basement. The car had only 8900KM but felt old and small. Upon inspection, I found damage on the side mirrors and hood, suggesting I was being scammed. I immediately reported it and got a yellow tag for the damage. Driving on the German autobahn was a disaster, as the car roared at full throttle for thousands of kilometers over 21 days and couldn't easily overtake other vehicles. It felt like a gardening vehicle suited for an old Frenchman in the countryside. The 1.2L engine lacked torque, making it impossible to climb even small slopes in parking garages. I nearly hit cars multiple times when the car rolled back during refueling. Thankfully, with 20 years of driving experience, I used the handbrake technique to manage. Choosing Frankfurt as an entry point turned out to be a mistake. The rear windows couldn't open, making it very unsafe, especially for female drivers. This car rental was the worst part of our one-month European trip, despite the beautiful scenery and nice hotels. Avoid believing the big companies' promises and free upgrades; Hertz gave me the worst car, and using QEEQ was just a waste of time and money.

The store counter was very easy to find, the procedures were simple and I got the car quickly. I was lucky to get a brand new car this time. However, there was a minor issue with the air conditioning breaking down halfway through, but it inexplicably fixed itself after half a day. I guess they don't use air conditioning much in Germany.

Arriving early at the counter means waiting, but the paperwork was processed fairly quickly. They specifically explained what the full insurance doesn’t cover, and the service attitude was decent.