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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7244755353
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7244755353
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Search for Hertz Car Rentals in London

Trip Canceled

Reviewed: Sun, Jul 1, 2018
About Hertz: 2.0 /10
I had a reservation to pick up the car at 3 PM. I called the rental company at 9 AM to confirm if there were any issues with the pick-up. To my surprise, they said there were no cars available and that my reservation had been canceled! This was shocking as all my plans, including hotel and flight tickets, were already booked, and I had six pieces of luggage with three people. It would have been impossible to move around without a car in a foreign country. Fortunately, the customer service at the rental platform was very responsible and quickly arranged another car. However, instead of the Mercedes C-Class I had paid for, I got a Mercedes A-Class. Even though they promised a refund for the difference, driving a smaller car with a lot of luggage for four days was quite inconvenient. I can only describe the car rental company HERTZ as 'terrible,' and I advise everyone to be cautious when renting from HERTZ in the future.
car image
Hertz
London
United Kingdom

Relevant Reviews on Hertz RUSSELL SQUARE,LONDON

Omar Eipstein

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Hertz
London
United Kingdom
Reviewed: Sun, Aug 11, 2019
“London-Cambridge-York-Edinburgh-Lake District-Manchester-Cotswolds-Oxford-London Heathrow Airport”
About Hertz: 6.0 /10
Didn't get the model promised on the website. The cigarette lighter power outlet didn't work. After driving 100 kilometers, the car indicated it needed AdBlue. I bought £12 worth of urea and added it using a homemade tube (only to find out later that the urea bottle had its own tube). I didn't keep the receipt but took a photo and didn't want to negotiate with the rental company, so I discussed it with the booking platform instead.

Vanessa Lew

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Hertz
London
United Kingdom
Reviewed: Fri, Jul 19, 2019
“Around London”
About Hertz: 2.0 /10
Waited over an hour to pick up the car, and the vehicle provided was different from the one booked.

Kent Stephens

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Hertz
London
United Kingdom
Reviewed: Tue, Jul 25, 2017
“Journey from London through Eastern UK to Edinburgh and the Isle of Skye, then back to London via th”
About Hertz: 6.0 /10
The delay was half a day. I asked the store how much extra I would need to pay for a half-day delay, and they told me it would be the price of an additional day. When I got to the store, the price for that extra day was nearly 60 pounds. If they had told me this high price earlier, I wouldn't have chosen to be late. It's a rip-off.
About QEEQ: 10.0 /10

Douglas Bunyan

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Hertz
London
United Kingdom
Reviewed: Sat, Jun 10, 2017
About Hertz: 10.0 /10
So far the experience is good. Not sure if there are any violations.
About QEEQ: 10.0 /10

J.Jerpseth

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Full Size Van | Mercedes-Benz Vito 7seats or similar
Hertz
London
United Kingdom
Reviewed: Sat, Jul 13, 2019
“Car great -- never using Easyrentcars again -- what a scam.”
About Hertz: 9.7 /10
We were a little over an hour past the pickup time and they had returned the car to inventory. It took 90 minutes for a new car to arrive and it then had 1/2 tank of diesel but since we did not see the car before getting in I signed it was full as that was what the driver said. We did get £30 refund for the half tank of car upon return.

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