Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!

Excellent help from employees to reschedule my pick up time!

Poor service, waited a long time, constant upselling, the car had only 3/4 tank of gas. Ordered a booster seat but got a child seat instead, with no refund.

Pickup at Auckland Airport on the North Island was quick, but it was slow at Picton Terminal on the South Island.

New car. Low kms. Engine Size not shown on Website

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.