Germany-Czech Republic-Austria-Czech Republic

Sometimes the queue at the counter is very long, sometimes it's completely empty. It depends on the time; on average, the wait is 10 to 20 minutes. The service attitude is alright; some are very business-like, and some are more eager to help. Encountering a good employee is a matter of luck.

The price at the counter was different from the price online. Not sure why. It's unreliable, no additional services, just a price difference.

Very dissatisfied! Due to the dim lighting in the parking garage when returning the car, I took off my sunglasses and placed them in the center console storage! Then the car rental company said they couldn't find them! The rental platform said I would have to wait until the 9th for staff to handle it! Such a big company, but with such poor standards!

The queue was very slow and the service attitude was stiff. The only pleasant surprise was a free upgrade to a Jaguar XF, and this car had only 7000+ kilometers on it. Picking up the car was quite smooth once we got the keys at the counter.

Excelent. We were at terminal 1 isntead of terminal 2. The staff were very polite and give us a superior car.

5 star