The store did not provide any explanation about the vehicle. They just handed over the keys and let us go. There was a dispute about the fuel level upon return. The VW Polo kept showing a tire pressure issue, but there was no actual problem.

Highly satisfied

The car rental office said we couldn't use credit cards with magnetic strips, only those with chips were allowed, but they never informed us of this requirement. Therefore, they rejected my husband's card with a magnetic strip. When I used my chip card to secure the rental for my husband, they insisted on charging over 300 dollars to make me a co-renter. Otherwise, we couldn't pick up the car. This credit card policy is too unreasonable; I've never encountered such a situation in the U.S., and we wouldn't need to spend this extra 300 dollars.

The service was enthusiastic, and picking up the car at Zurich Airport was convenient. However, if your English isn't good, it can be quite challenging.

It will be great when we can get the car which one we choose...

;)