I recently picked up cars at Rowland Heights twice, and both times they didn't have the model I booked. Only electric vehicles were available, so I was forced to pay extra to upgrade to a higher-level model. Especially last month, I booked a morning pickup, but the staff told me I had to pay extra to upgrade or wait until the afternoon for the model I booked. I needed the car urgently, so it was very frustrating.

Few people, short waiting time.

It's okay

Had to wait in line outside in the heat

Worst experience ever!!!! The Tesla's air conditioning wasn't working, and the car battery was only 20% charged when given to me.