Could never reach international support by phone, only through internet calls to another country. Staff were polite but couldn't solve any problems, making them useless. Return address was wrong, and after calling, was given another wrong address. Wasted 2.5 hours in downtown Toronto traffic and eventually had to ask for directions on the street. The correct address was only two blocks away.
The car was very new and clean. It was so new that it still had a strong smell, especially after being parked under the sun for a while, it needed to be aired out.
I booked a RAV4, but was given a JEEP at pickup. They mentioned that it wasn't necessary to return the car with a full tank because their fuel prices were lower than the market rate, and any difference would be charged based on the remaining fuel. However, I returned the car with half a tank, but was charged for a full tank.
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