Average. They said the car would be available at my hotel, but I had to go to the neighboring hotel to get it after finishing the paperwork at my own hotel. It took a while to find. Moreover, after getting the key at the neighboring hotel, it was a long walk to the parking lot.
The process of picking up and returning the car was very smooth! We picked up the car in downtown Izmir with no queues, and the communication during the pickup process was very convenient!
Returning the car was convenient, but the pickup point claimed to close at 4 PM, and I was unaware of this when booking. My booking was for a 4 PM pickup.
The rental company's service attitude was decent, and the pickup and drop-off process was relatively simple. However, the distance from the pickup point to the parking lot was quite far and hard to find. The operating hours at the pickup point were short, making it difficult to resolve issues outside of these hours.
AVIS is the worst car rental company I have ever used, without exception. When we arrived at the store, we were told there were no cars of the same model available in the entire San Francisco area, only worse models. If we wanted the same model, we had to go to Auckland Airport to pick it up. Once we got to Auckland Airport, we were told the car was broken and needed repairs. The rental company staff were very unhelpful. In the end, we got the car over 4 hours late.
At the rental store, I showed the staff the English translation of AVIS, paid the deposit, and got the FORD ESCAPE SUV smoothly. The American staff were very professional and friendly throughout the process.
About QEEQ:10.0/10
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