Overall Good Experience

The process of picking up and returning the car was very smooth! We picked up the car in downtown Izmir with no queues, and the communication during the pickup process was very convenient!

Overall, I was quite satisfied. However, they kept insisting I buy various insurances, which I didn't. Also, they told me I had opted for prepaid fuel, allowing me to return the car with an empty tank, but I had no idea about this. When I returned it, there was still over 100 miles worth of fuel left, and they charged me £90.74 for it, which is much more expensive than if I had refueled it myself, probably only about £65. Other than that, everything was smooth including picking up and returning the car.

The car was full of scratches... The staff initially said she had checked it... But when I checked, there were scratches all over... It's better to inspect it yourself... Had to call her back to confirm...

The service was very rude. They treated European customers well, but I'm not sure why the attendant treated me poorly, possibly because of the nearby Chinese restaurants.

Vehicle alignment was slightly off. Lighter adapter did not work, could not use my phone plugin charger. Washer fluid was empty. Below average rating from me.

No issues.