Overall Good Experience

Simple

Pros: 1. The front desk reception was smooth, the order was clear, and the process was not cumbersome. 2. The car was in good condition, spacious, and both the interior and trunk were clean. 3. The staff were very polite and their English was sufficient to solve general problems. Cons: 1. The car did not come with a full tank of gas. Due to being in a hurry, I didn't check this and the staff didn't remind me. They didn't adjust the rental cost either. I ran out of gas after less than 100 kilometers, but fortunately noticed the gauge on the way back. I spent 550 RMB to fill it up but only got 100 RMB of the rental fee refunded because I was rushing to catch a flight and couldn't argue about it. 2. This time I didn't pick up the car at the airport, but I will next time. However, Avis's desk at Gimpo Airport is at the domestic arrivals exit, while we were at the international arrivals exit, which is quite a distance away. I'm not sure how to resolve this issue, can there be a pickup service?

I booked a car for 11 o'clock, but when I arrived, they said there were no cars available. The car I booked wasn't returned on time, so they had to reschedule. Fortunately, I got the car by 1 PM. There were no aggressive sales pitches as rumored. The return process was very simple and quick, everything was done within five minutes. Overall, it was a good experience.

Collection was straight forward. Explanation is clear and key was given within 15 mins of processing.

Booking platform is easy but as a diamond member, the price diff between fully covered and basic covered is not significant. Price breaker didn't happen as the price stay the same all the way.

Vehicle alignment was slightly off. Lighter adapter did not work, could not use my phone plugin charger. Washer fluid was empty. Below average rating from me.

No issues.