Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins

No, all fairly clear

The car model received was correct, but the car condition was very old, with numerous scratches on the exterior. The passenger side window could not be closed without being controlled by the driver (confirmed not a setting issue).

It's okay

No lines early in the morning

The front desk staff were warm and friendly, and the procedures were simple and quick.