Counter staff should have explained more or provide relevant toll gate usage knowledge to customer upon car pick up
Especially in korea . I asked about it and staff just said avoid the Hi pass lane will do. But there are so many lanes and all written in Korea. We have passed through the wrong lanes for the first 2 days of usage. Hence missed the toll fees. Hopefully there is no extra fine charge like mentioned upon car returning.
Besides, it will be better to inform customer the nearest possible gas station for fuel refilling.
We got a brand new car, only 5000 kms on the clock. Quick response from office workers, easy to find the locations because you get directions with pictures and text. The only thing is that their English is not what you would expect from a car rental company at an international airport mostly dealing with foreign clients. Especially on the phone. But we managed alright without difficulties.
“Excellent experience. Repeated buyer for different countries. Recommended.”
About AVIS:9.7/10
Service is good. Explanation is thorough but I don’t get why we have to sign a document stating that we don’t smoke in car. This should be included in contract instead of signing another paper.
About QEEQ:10.0/10
Easy to use. I like the full insurance provided by EasyRentCars which is actually much cheaper than those provided by the car rental company.
They charged me maliciously three times for the same rental fee. When I noticed the discrepancy, I couldn't get in touch with Avis anymore. QEEQ also did nothing; two weeks have passed without any response.
it would be better if there are some instruction show around the parking space when the customers return the car, to tell us we need to go back to the counter located in the terminal as there are no staff in the carpark.
very nice car model - Sonata, with good luggage space for 2 large and 4 small size, very comfortable interior.
maybe could be improved with car waxing to keep the car condition
pick up location in seoul airport, can be cleared stated e.g. "with driver is located at gate xx, without driver is located at gate xx"
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Ethel Conan
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