Picked up a new car but had to change it later. There were some hiccups, but it ended well.

Lack of transparency in charges

Everyone, please be careful with the Budget car rental store. I've rented cars many times, and this is the first time I've encountered hidden charges that I was unaware of, which were forcefully added. I've applied for after-sales service, and a week has passed with no resolution. Where is the efficiency?

The attitude of Budget in Seattle was quite good. They might have realized we were returning customers through our conversation, so they didn't dare push additional charges.

There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.