Melbourne - Great Ocean Road - Twelve Apostles

Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

The car rental location is right outside the airport, the paperwork was processed very quickly, and the car had only 5000 kilometers on it.

Not bad

Very good, I rented a seven-seater business car.

The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.