Very good

Unjustified charges

They said they could only provide an electric car, even though we had specified we were going to Canada. We had no choice but to upgrade for $30 a day and the only option was a pickup truck. The truck bed had no cover, so we had to keep our luggage in the back seat. It guzzled gas, so we changed our plans and went to the airport to swap cars after eight days. We then got a Toyota Venza.

Terrible experience, chaotic management. Bought a Z-pass but still had to pay tolls on the road and additional charges upon return. Ended up paying over $50 in fees, including $15 management fee for each of the 3 transactions, totaling $45. Fortunately, the rental platform helped recover over $40.

Charged more on the spot under the pretense of additional taxes.