CAR RENTAL REVIEWS ON THRIFTY AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

All good. Especially the agent at pick up!

Very Efficient!

Overall, the process of renting and returning the car was convenient. The car, with 6000 miles on it, was okay. The original exterior had some wear and tear, but no one checked during pickup. Thankfully, I took photos, so when asked if I caused the damage during return, I could show the photos taken at pickup.

On the third day after picking up the car from Thrifty on the 23rd, the car signaled an oil change alert and started shaking on the 25th. I immediately contacted the car rental service: 1. Initially, the rental company asked me to change the oil myself. Aside from the fact that I don't know how to do it or what oil to buy, they couldn't answer who would be responsible if anything went wrong. So, I refused. 2. I requested a replacement vehicle from Thrifty, which was unsuccessful. 3. I then asked Thrifty to tow the car away and refund the rental fee from the 25th to August 5th while reserving the right to claim for any additional losses caused by the car issues. 4. Towing service was supposed to start on the 26th but was delayed. Eventually, they towed the car without notifying me, leading me to think the car was stolen, almost prompting me to report it to the police. Yet, Thrifty still wanted to charge me. Excuse me? They rented out a poorly maintained car, and now they wanted to bill me for parking fees?! 5. A long battle for my rights began… countless calls to customer service and specialists, and each time I had to re-explain this whole story. Every representative was polite and said the same thing - they are communicating with Thrifty and need 10-20 working days. It’s been nearly three weeks now, and I still haven’t received a satisfactory resolution. I've been using this company for over ten years, and this is my first trip to the US post-pandemic. Two rentals, one in Los Angeles where my booking was overbooked, and this one in Boston where the car broke down in two days. Neither issue has been resolved to this day. The rental fee was collected in full, but getting a refund is incredibly difficult. The company's problem-solving ability is appalling and disappointing. I will definitely turn to other services like Ctrip in the future; they handle issues efficiently and provide refunds promptly, usually within three days. Without a doubt, the difference in service quality is night and day.

Great customer service and good quality vehicles; could use more counter staff.

Great prices and easy to use website and app. Will be renting from here again.

Great service. The car was huge. The outside of the car was a little dirty but the inside was clean. The staff at Thrifty went above and beyond on our return they dropped us to the main airport as we have 3 kids and a car full of luggage. Very helpful.

Easy to use. No issues.

Car booked was a “mystery” car for “5 passengers”. What we got was a Chrysler Trax which is a subcompact SUV. It was very small. How is was supposed to accommodate 5 passengers with any luggage is unclear.

Easy pick up. Helpful and efficient staff. Great Car.

Price Drop kicked in and saved almost £100.

Everything went fine. The car was perfect and the staff was very efficient. The only little problem I experienced was a long waiting time at Boston airport but I was anyway satisfied

I found the best rate and I was also positively surprised by the fact that I didn't had to pay anything in advance

I waited for the pick up more then 2 hours. Don't know why there was only one peson giving service when ther where around 30 people waiting.... In the other companies boots I saw the line went faster....!!!

When returning the car, they didn't explain the reason but charged over $180. I only found out after getting home and seeing the credit card charge. I contacted customer service, but no one responded. The service is particularly poor. I will never rent a car from this company again. It's better to spend a bit more and go with a reputable company.

Very satisfied

It's okay

They immediately tried to sell insurance and push a daily EZpass fee. The car was quite old, and I had to change the car three times before getting the model I reserved. I won't rent from Thrifty or Dollar again.

Thrift's service is beyond words. They asked me to cancel the contract just because my credit card doesn't have a chip! They recently changed all their card machines and now only accept chipped credit cards. Debit cards with chips don't work, and they don't accept cash. So, I had no choice but to cancel the order and all of Thrift's services. I'll be sure to exclude them from all my future rentals!

Very good

Good service

Thrifty ran out of cars and was moving cars to fill demand making for a 2 hour plus wait with no assurance a car would be made available. Counter staff were not helpful claiming to be unaware there were no cars available.

It works.

It took almost two hour line to get to the counter. Not good.

It turned a lot more expensive.

They said they could only provide an electric car, even though we had specified we were going to Canada. We had no choice but to upgrade for $30 a day and the only option was a pickup truck. The truck bed had no cover, so we had to keep our luggage in the back seat. It guzzled gas, so we changed our plans and went to the airport to swap cars after eight days. We then got a Toyota Venza.

I would say it's just average.