フィレンツェ-ニース-チンクエテッレ-フィレンツェ

The staff at the store were quite indifferent. They didn't print the rental time according to the night order, which resulted in a high displayed amount. After calling QEEQ, it was clarified that they had calculated the time for a few extra hours, resulting in additional rental and other fees. It was resolved after customer service coordination.

I changed the order time and communicated with the rental car customer service promptly. The customer service confirmed they had communicated with the local car rental company. However, when I arrived at the pickup location, I was informed that I couldn't continue with the original order and had to accept a new one.

This car rental company is absolutely disgusting, complete scammers. When I picked up the car, the tank wasn't even full. The staff told me to return it with the same amount of fuel. They even pointed to the pickup slip where it said 80. When I returned the car, the inspection person checked the slip and said everything was fine. Now that I'm back home, they charged me, saying I didn't refuel it completely! I filed a complaint through the car rental platform, and they responded that the 80 referred to the tank capacity! Is this a premeditated scam? Deliberately unclear on the paperwork to confuse customers and then charge them extra? Could this method be any more despicable? PS: I speak Italian, so don't give me any communication error excuses. If this is their response, it only proves this car rental company is problematic, trying to scam as much money as possible. They probably rely on such methods to make considerable extra income, rental by rental. It's laughable and utterly disgusting!

The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.

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the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

no problem with the reservation