From Las Vegas to Los Angeles Airport

There are fewer tourists now, so not many people are renting cars. The queue takes 10-15 minutes.

Forced purchases, additional charges, infringes consumer rights

Great, very fast

Good experience, no upselling. Unlike Budget, they didn't mess up the order intentionally.

The insurance visible to the counter was different from what I booked. No matter how I explained, they didn't understand. Ultimately, I had to seek help from local customer service who talked directly with the counter to resolve the issue. Luckily, we were two people. If we were traveling with kids or the whole family, the 2-hour delay would have been a bigger hassle. Who is responsible for this loss!!