Within Phuket Island

Very satisfied. The Yesaway staff had a great attitude, were very friendly, explained everything clearly, and the queue time was short!

Very satisfied with the service attitude, deserves praise.

This was the most frustrating part of my entire Phuket trip. The default collision insurance from the platform had a 10,000 baht deductible, and I didn't read the details carefully. Later, when using the car, there was a minor collision and I reported it to the insurance. The Vios we rented had a scratch on the left front fender and a small scratch on the left front light. They charged us 6,000 baht when returning the car. When I contacted the rental company’s customer service, they said I bought the basic insurance which meant the rental company could deduct up to 10,000 baht as they pleased, without following any specific repair cost - they only needed a receipt. When I noticed there was no receipt for the charge, I went back to the counter, and they were reluctant to give me one, saying I didn't buy the extra insurance. It made no sense - I paid the money and couldn't even get a receipt? After insisting for a long time, they unwillingly gave me one. When I asked why the charge was so high, they said it was because we didn't buy extra insurance, and they proudly mentioned that someone just paid over 8,000 baht for a damaged tire. For a beat-up Vios, it felt like we were renting a BMW. I bet they make a lot just from these charges. I complained to the platform's customer service, and they said they had reminded us but we didn't notice a small text note. I suspect many people have suffered as we did. If they truly cared for their customers, why not make the warning more prominent?

Car is good, new, slightly less clean than the exact same car in Bangkok. The agent at the drop off was rude though. Counter is in the international terminal so if arriving domestically you need to exit, walk across the parking, and go to international terminal.

It was pretty easy process, I had to produce my passport n driving license, they make a contract copy n I had to sign it n then go to pick up area n inspect the vehicle n start n driving. No hassles at all. I had prepaid the rental n complete insurance coverage, nothing extra I had to pay. Only 10k security deposit I had to make. Yesaway staff were very friendly n helpful. Only difficult part was communication since their English accent is very difficult for us to understand.

It was very economical n easy way of hiring rental car, all the info was sufficient enough for me to decide n hire a car without much ambiguity. I recommend easycarrentals for everyone.