Not bad

Clearly explained about the insurance, no hidden traps. They gave us a Ford Escape, which was an upgrade.

I reserved a Mercedes E-Class, but when I arrived in Frankfurt, they gave me a Jeep Wrangler! After refusing it, they replaced it with an XC90. At the time, I thought it was an XC60 and didn't pay much attention. Only when I got the car did I realize, and ended up spending over 200 euros in three days! Hertz in Europe is honestly mediocre. A few days ago in Switzerland, I used Europcar, and it was much better.

When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!

The car was in good condition