The service from the car rental staff, Judy, was excellent. She explained everything patiently and thoroughly. Picking up and dropping off the car at the airport was very convenient. This self-drive trip in Taiwan was quite tight on schedule, and Judy’s assistance was invaluable. 10 thumbs up for Judy!
Waited 3 hours at the airport to get the car, which delayed our schedule. No one contacted me during the wait. The car provided was not any of the three models specified, but a Mazda 3. Requested compensation but received no response.
The car had 90,000 kilometers on it, and when we first picked it up, it only had one bar of fuel left. The headlight indicator was broken, so during the day we didn't even know if the lights were on. When we were picking up the car, they kept urging us to take it. We clearly booked the car for five days, so it's their responsibility to have the car ready. They said if we didn't come by 2 PM, we'd have to wait until evening, which made us rush and feel stressed - it was just ridiculous. Our vehicle got scratched, and the compensation was arbitrary with no clear guidelines. The car was in poor condition, with unrepaired dents on the door. For a very small scratch (no paint fell off, just a tiny crack in the base paint and the bodywork was intact), they insisted on repainting the entire rear and charged us 1100 RMB. We got severely ripped off - do not choose this company.
The car was in terrible condition, an old car that had been driven over 100,000 kilometers. The tires had no tread, and there were numerous scratches and dents all over the car. We waited at the airport for them to deliver the car, and they made it very difficult for us. First, they asked for a deposit, which they would hold for two months, and then they tried to sell us insurance. They claimed that even if you bought full insurance through the rental platform, you wouldn't get compensation. They threatened us with various fines and penalties. The lease terms were misleading and unfair!
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