CAR RENTAL REVIEWS ON HOLIDAY AT TAIWAN TAOYUAN INTERNATIONAL AIRPORT, TPE

The car pickup process was average and somewhat rigid. They immediately laid down three major rules about driving in Taiwan, which felt quite blunt. Then they complained about the poor manners of some previous mainland Chinese customers, which had caused them losses. This was their reason for not having full-tank returns. I was given a Toyota with the fuel light on, despite being promised a Nissan. No mention of changing the car model. Also, I was told that mainland Chinese customers wouldn't be able to use the onboard navigation because of pinyin. I didn't buy it and eventually figured out handwriting input myself. The dropoff process with the lady was much better, very friendly and talkative. Overall, it wasn't bad.

Very satisfied

Very satisfied

The car had 90,000 kilometers on it, and when we first picked it up, it only had one bar of fuel left. The headlight indicator was broken, so during the day we didn't even know if the lights were on. When we were picking up the car, they kept urging us to take it. We clearly booked the car for five days, so it's their responsibility to have the car ready. They said if we didn't come by 2 PM, we'd have to wait until evening, which made us rush and feel stressed - it was just ridiculous. Our vehicle got scratched, and the compensation was arbitrary with no clear guidelines. The car was in poor condition, with unrepaired dents on the door. For a very small scratch (no paint fell off, just a tiny crack in the base paint and the bodywork was intact), they insisted on repainting the entire rear and charged us 1100 RMB. We got severely ripped off - do not choose this company.

The price is relatively high, which is a bit painful.

I have two complaints: 1. The rental company didn't provide a full-to-full fuel policy as mentioned on the official site. If you want to pick up the car with a full tank, you have to pay for the entire tank of gas. Although you don't need to return it with a full tank, you usually end up with a lot of leftover fuel, which is somewhat unfair to consumers. 2. I didn't use Sesame Credit as a guarantee, so the rental deposit was taken in cash—yes, you read that right, not a credit card hold, but cash paid via WeChat to the rental company's representative. This deposit is refunded only three months after the car is returned (if there are no traffic violations), which poses a financial risk for customers. I wonder if this is common practice in Taiwan or if it was just my experience.

Very satisfied, highly recommend.

The person handing over the car had a good attitude, but the person I talked to for a receipt had a bad attitude.

The car was in terrible condition, an old car that had been driven over 100,000 kilometers. The tires had no tread, and there were numerous scratches and dents all over the car. We waited at the airport for them to deliver the car, and they made it very difficult for us. First, they asked for a deposit, which they would hold for two months, and then they tried to sell us insurance. They claimed that even if you bought full insurance through the rental platform, you wouldn't get compensation. They threatened us with various fines and penalties. The lease terms were misleading and unfair!

Friendly and professional service

The service from the car rental staff, Judy, was excellent. She explained everything patiently and thoroughly. Picking up and dropping off the car at the airport was very convenient. This self-drive trip in Taiwan was quite tight on schedule, and Judy’s assistance was invaluable. 10 thumbs up for Judy!

Judy, who assisted us with the car pickup, was very professional, attentive, and enthusiastic.

The staff was very welcoming, efficient, and provided considerate service.

Great attitude, but the fees seemed a bit steep.

Waited 3 hours at the airport to get the car, which delayed our schedule. No one contacted me during the wait. The car provided was not any of the three models specified, but a Mazda 3. Requested compensation but received no response.

The staff I met were very friendly.

The car was in great condition, very clean, and we got a free upgrade. We managed to fit four 26-inch suitcases in the trunk. Very satisfied.

Friendly and attentive service

The car was very clean!