Hokitika-Pancake Rocks-Fox Glacier-Arrowtown-Te Anau-Dunedin

Excellent service, the whole process of picking up and returning the car was convenient and efficient.

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

The staff didn't speak Chinese, which led to communication issues.

The car was shown on the handover sheet as having no damage. When I get to it the number plate is bent at 90 degrees one side and bent a bit at the other, ther is a large scrape on the splitter at the front, and other scratches on the car. The man on the desk did note them and said it would be fine and nothing was mentioned or has come up since the hand over.

Fairly straightforward and cheaper than going directly through them.

Like: New car.