On the Road.

1. Many flights from China arrive at night, resulting in a large number of people renting cars and long lines, but only two counters were open. 2. The staff seemed to push for purchasing a toll pass, but there's no toll for self-driving in the western US.

We arrived early and there weren't many people in line, but when we started the process, it got very crowded.

Waited in line for an hour, charged unfair fees, insisted on not needing roadside assistance but was still charged, and the order included taxes, yet was charged again on site. Very bad experience.

I can understand not having the SUV I reserved and agreed to a replacement, but don't substitute it with a regular sedan. Return process is inconvenient

Language barrier, no Chinese service. The rental company only asked if I needed basic or full insurance. When I chose basic insurance, they added two mandatory insurances: PAI/PEC INSURANCE and RSP. I still don't know what RSP is! I originally booked a RAV4, but they gave me a Toyota Sequoia at the store. It was okay, just too big and fuel-consuming.