Highly satisfied

Unable to pick up the car in advance

When picking up the car, there was no staff to accompany me. I had to find the car myself, and no one explained how to use it. The staff told me that since I had full insurance, there was no need to inspect the car when picking it up. However, during the return, the staff conducted a thorough inspection and found a tiny spot under the front of the car, claiming it was caused by me. I really can't agree with that.

Great experience. No extra upselling, and they provided a brand new car with only 12 kilometers on it.

I originally booked a Benz C-class, but there were none available when I arrived. The store recommended a Ford Rega. Looking back, thankfully they gave us an SUV; otherwise, there wouldn’t have been enough space for the luggage of five people.