Cheap, but difficulty finding the right deal.

The service attitude towards Chinese and foreigners is completely different. This is the worst service I've encountered from a rental company.

We waited at the North Terminal bus station of Gatwick Airport in London for a while before a shuttle from the rental company picked us up. The car pickup process wasn't pleasant. My husband’s Chinese license translation wasn't accepted. I showed my UK license but was told it would cost £15 to call and verify its authenticity with the DVLA, although they didn't ultimately charge the £15. The staff had a very bad attitude. Also, because I bought full insurance from Zuzuche, they said it wasn't valid, and any scratch or minor issue found on return would result in a £2800 charge to my card, leaving me to claim with my insurance company back home. We drove very carefully and argued with each other a lot. Luckily, there were no issues when returning the car. I’ve learned my lesson and won't choose a rental company with low rental fees but high insurance excess again. It spoiled our trip's joy.

I was given a brand new car for my rental. As I had no experience of an electric car, the staff explained everything to me. The time at the counter is always a bit slow, as with most car hire companies. As I hire on a regular basis, usually every six weeks, it would be great if Green Motion could store my information on their records.

Qeeq is always the cheapest. My only quibble is when I book around 6 weeks in advance, I get my price. Around 5-6 days before the hire date I check if price has come down with Qeeq price checker. I then double check by creating a new booking for the same dates. Often it is a lot cheaper, so I cancel original booking and proceed with new booking. I shouldn't have to do this if Qeeq price checker was doing it's job!

Car booked was a Volvo V40 but greenmotion gave me a renault captur (not the same level) Car was dirty inside. They charged me extra 86£ (for administration costs) because I got a PNC for driving in London congestion charge zone on Monday 05/08/2019. They did not even gave me the opportunity to manage it myself and not informing me during pick up that I will get a PNC if driving in the city center. When I returned the vehicle they tried to convince me that some marcs in the wheel and one marc in the door were made by me (the ones in the wheel were already there and the one in the door is almost not visible and for sure made by another car in a car park. Honestly I cannot confirm if the door one was already there or not because is hard to see it).

Everything perfect.

They gave me a car with a lot of damage to one side even though they have plenty of other cars. We missed one bus because it took a while finding out which bus stop at the airport they do the pick ups from. This SHOULD be in the email