The typical style in Australia: everyone is extremely friendly and detailed, which unfortunately leads to very low efficiency. When I picked up the car, there were two customers ahead of me. I thought it would be quick, but it ended up taking almost an hour because they were basically chatting, completely ignoring the people waiting behind them.

I am very satisfied with both the service staff at the store and the condition of the car.

Check in staff was unhelpful. Took a long time to get the marks checked.

Polite staff who gave detailed instructions, also shown good customer service when I asked questions to clarify

Easy booking process. Did not use the price drop facility this time

Like: Ease of rental. Price was awesome.
Dislike: Distance to Rental car park in teeming rain (or midday sun and high humidity) hauling a suitcase in Darwin. Was a drowned rat at both pick up and drop off. Flooding to covered walkway ensured footwear was drenched too. I think a courtesy call or email during my six week rental would have been a great customer service.