They promoted insurance products and the queue time was long. Chose the expensive Hertz because I was in a hurry.

It's normal to wait in line for an hour. There are too few staff and the order processing efficiency is extremely low!

Extremely smooth and quick

Terrible service from Dollar. After waiting in line to reach the counter, the man initially greeted us with a smile but then spent about three minutes adjusting his watch before asking for our rental documents. He claimed we hadn't purchased any of the insurance options, even though I bought all the insurances on Zuzuche. I checked my order and confirmed we had them. When I called Zuzuche customer service, they confirmed I had purchased all the insurances. The man then tried to up-sell us a larger car for an extra $10 per day, which we declined. He insisted we prepay $67 for refueling, saying we should return the car with an empty tank, even though a full tank of gas for the Nissan we rented costs only $27. He then asked for a $75 deposit and demanded my signature, saying I could talk to the manager afterward because many people were waiting in line behind us. With no other option, I signed and spoke to the manager, who was the first person I saw. The manager promised to refund the deposit. When returning the car 15 hours earlier than planned, I asked the manager if I could get a refund for the unused time, but was told it was not possible. I had read online reviews about Dollar's poor service and aggressive charges, but experiencing it firsthand was worse than I imagined. I will never rent from Dollar again.

Car was perfect for my trip and good value too. An easy and pleasant rental experience.

Simple and straightforward process.