Pickup and return were very convenient! However, they didn't explain how to pay the toll fees. A $1 toll ended up costing $25 in processing fees each time, which was a bit annoying.
The vehicle was overall fine to use, but during the process the front desk staff charged extra fees without informing us. When we pointed it out, they explained that they had included fuel charges and towing fees in the bill. We emphasized that we would refill the fuel ourselves upon returning the car and that we didn't need the towing service. However, the staff repeatedly confirmed whether we were sure about canceling the towing fee, saying that with snow approaching, arranging towing ourselves would cost more than their offer. After returning the car, our credit card was still charged an additional $200, and we have yet to receive a receipt explaining the charges. We plan to follow up with Dollar on this matter in the coming days.
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