The staff at the store were very friendly and eager to explain everything. The process was very efficient, and we got the car in less than 15 minutes. The parking lot staff were also very dedicated in teaching us how to set up the navigation system.
When returning the car at the UDX Center in Tokyo, there was a young man with glasses who, despite the language barrier, was very enthusiastic and helped coordinate everything for us.
Due to the typhoon, the Narita Airport office provided a shuttle bus that took us back to the departure level.
Very happy with the experience. When abroad, you can use the internet for free calls to customer service. They resolve issues efficiently and call back to provide feedback on the resolution, followed by an email. Highly recommended.
Like: Great service, they spoke a little English which helped! Dislike: The pickup address in the confirmation email did not direct us to the correct location
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View more >Dislike: The pickup address in the confirmation email did not direct us to the correct location