the car could have been washed - surprisingly it was not.

None

Very satisfied.

Staff were relatively patient, but there was no Chinese service. For customers with poor English skills, the experience was quite bad, as their needs were not met. Especially with the child safety seat, the model and style were not usable, and no one helped with the installation.

At the Avis Montreal Airport location, it took nearly an hour to queue for the car. The staff’s attitude was quite abrupt due to their fatigue, and they couldn't clearly explain the overlapping fees between the rental platform and the store. A major downgrade in the car (no Ford Mustang due to cold weather, downgraded to a regular Hyundai) and a change in the return location led to no special deal for driving a U.S. car back to the U.S. Instead, there were extra upgrade and duplicate insurance fees, raising the total from about 1800 yuan to nearly 3000 yuan. After returning home, the QEEQ platform only managed to recover 240 CAD from Avis. Based on industry standards, I believe people can judge this fairly.

Excellent service of staff at the pick up office. Everything was explained and entire process went smooth. Helpful staff in garage. Car was new, clean and had many comfort features. Btw. Avis is very well known company almost all over the world.

Initially I was distrustful of QEEQ as this is not very popular booking agent in Europe. Especially I was booking car in Canada. However, evrything was fine, absolutelly no issue. Definitelly, I can recommend them.