When picking up the car, they only mentioned to keep the car documents safe but did not provide a list. When returning the car, they claimed a card was missing and forced compensation. In fact, I never opened the folder during the whole rental period until I opened it in front of the staff at return. After returning home, I asked the company to provide surveillance footage to prove they had given me this card when I picked up the car, but after half a month, they still haven't provided it. We have reason to suspect they lost the card themselves and are shifting the blame to us.

Went in the afternoon, it wasn't crowded, the procedure was simple, and the vehicle was upgraded. Very satisfied.

Upgraded to automatic transmission. Great car and only address needs to be updated more accurately. Both Avis and Easyrentcars.com still reflect the old address.