CAR RENTAL REVIEWS ON AVIS IN BELGRADE

Amazing staff, amazing price, 66$ Canadian for 11 days, smooth pick up and return, highly recommended Hvala

The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests.

It was okay. When asked, confirmed not to get insurance, but it was on the paper.

Do not use this company. At pickup, they claimed I didn't have insurance (even though I had bought insurance through the rental platform) and forced me to buy additional insurance for around 10 euros per day. I strongly refused, she still insisted and then claimed my credit card limit was insufficient (they wanted to reserve 3000 euros, and my card had over 4000 euros available at that time). I had to buy the insurance to reduce the required credit limit. Finally, I thought I'll only visit Belgrade once, so I bought the insurance... In the end, they charged me over 1500 RMB for some unspecified additional fees during the 6-day rental. Avoid this company at all costs!!

There were hidden charges, and the staff was generally unfriendly. I clearly stated in English that we already had full coverage and didn't need additional insurance. The staff member verbally acknowledged this, but the contract still included the car rental company's full insurance by default. I specifically clarified verbally, but faced with a contract full of incomprehensible terms, a long queue behind me, and an impatient staff urging me, I had no signal and couldn't even use my phone to translate the contract. Should I hold up the line to translate every word of the contract or just trust the verbal assurance and sign? The company takes advantage of such situations to add hidden insurance without any hesitation, and since I signed the contract, there's no way for me to contest it! The pickup and drop-off process were fairly smooth though. Besides the snow mountains, there is nothing interesting in Serbia. Don't go, it's a poor place.

The charges were unclear. The order was 38 euros, but with an additional driver and mandatory insurance, it became over 80 euros. There was a parking ticket of 18 euros with an additional 20-euro service fee, and finally, they charged 50 euros, saying it included taxes. In the end, various fees were added. I don't recommend this company; renting a small car for one day cost nearly a thousand yuan.

Upgraded to automatic transmission. Great car and only address needs to be updated more accurately. Both Avis and Easyrentcars.com still reflect the old address.

I actually wanted to rate it poorly, but I can't let the actions of a few people overshadow the great service I received when picking up the car. The person who helped me was extremely kind and attentive. I originally booked a Ford Focus, but he reassured me about the car I was given, which was a better vehicle. It was a Mercedes-Benz, and he told me to drive safely. I was worried about damaging it or having issues in the mountains. However, the service when returning the car was terrible. The employee during the rental process added insurance fees without my consent. I had already paid for insurance through the rental website and made it clear that I did not need any additional insurance. Despite this, I was asked to pay over 2000 RMB for insurance when I returned the car. I was told that I had signed the contract, which included those fees. The staff member I dealt with initially was nowhere to be found when I returned the car. To make matters worse, I recorded our conversation during pickup, showing that I had only agreed to pay a border crossing fee, but they still insisted I had to pay the extra insurance. Thankfully, I had read reviews beforehand and was prepared. I contacted the rental website, who then called the rental company. After some back and forth and threats to call the police, the rental company reluctantly agreed to correct the contract. Be sure to record everything!

Additional charges added. Poor service. Will not use this company again.

I got scammed out of over 3000 for insurance. I did all my homework but still got ripped off.

It's all a scam! The ultimate goal is to get you to buy full insurance. The staff were poker-faced, extremely impatient when problems arose, and left me hanging. Picking up the car took three hours. I'm a tourist; I can't afford to waste time like this. In the end, I rented a downgraded car at double the price—a Mercedes B-Class became a Ford Focus. It's simply indescribable! I strongly demand an investigation. Please, platform, appeal with AVIS in Serbia and give me a fair outcome!!

Avis Belgrade, is pretty slow in service. Though pickup didn't bothered me much, drop off took almost 2hrs. Luckily I had time in my hand or else I would have missed my flight. There was a minor scratch on the car for which they charged me almost 400 euros. Bad part is the charge was mentioned on the invoice as insurance premium. Thanks ERC, they managed to convince Insurer about the genuineness of the charges.

Price drop protector is a great option. It saved me 10% as ERC auto booked me with lower price. ERC was also very co-operative in helping me on insurance claim. I have purchased additional coverage from them which took care of access charged by Avis.

Counter staff were super helpful! Car was perfect!

The car was brand new! No problem!

The process was easy and the price was very good! Thanks

I already bought insurance on the platform, but the store made me buy it again when I signed the paperwork. It was unavoidable.

The car rental company didn't clearly explain that their insurance and the insurance I bought on the rental platform are separate and would cost extra.

They set consumer traps and deceive customers!

Great customer service

I booked an automatic SUV, but they gave me a manual 1.5-liter Mondeo. Avis, I'll never choose you again.

We rented a Mercedes but were given a Ford. The female staff member who handled the car rental was extremely rude and unreasonable. She added extra insurance without our consent, claiming she had informed us. Do not fall for this scam. Avoid renting a car from here; it's a complete rip-off.