Melbourne Airport - Great Ocean Road - Twelve Apostles

Satisfied

Average

Only one staff member at the airport location, efficiency is low.

In most developed countries, many facilities require self-service and have a high degree of automation. Therefore, you need to understand the process and location for picking up and returning the car in advance. It won't be like in our country, where there are staff serving you all the way. The car was a Holden wagon, and as the Budget staff said, 'the car is bloody new!' It had only done a little over 1,000 kilometers. The car was very new and in great condition.

The location of this branch is easy to find, just a one-minute walk from the airport exit. The staff were friendly and recommended upgrading the car and insurance. Since it was my first time driving a right-hand drive in Melbourne, I decided to be cautious. Both picking up and returning the car were very convenient, especially the return process, possibly because I bought full insurance. I will consider this company again next time. Great service.