カリフォルニア1号線

Friendly and smiling staff

Quite satisfied.

When picking up the car, they initially tried to sell me an extra insurance for $10 a day. I had already purchased full coverage in my home country and clearly declined their offer. However, the white male attendant insisted I buy road assistance insurance, claiming it wasn't included in my plan. Since the English description looked like third-party liability insurance and he said it was mandatory, I had no choice but to buy it. Later, the pre-authorization turned into an actual charge of over $400. Spent the New Year negotiating this with customer service. Very poor experience. If your English isn't good, just say 'No' and don't pay extra.

Average

All rental companies at San Francisco Airport are in one location, making it very convenient. Plus, AVIS car pickup is on the first floor, which is great. The first staff member we met insisted there were no Mustangs and kept pushing us to upgrade. We went to the car lot and saw numerous Mustangs, so we talked to a different staff member and finally got a Mustang! Los Angeles Airport is not like this – each company is quite far from the others.