After I specifically asked if there were any charges beyond what I prepaid, I was told no. However, in the end, I was charged nearly 30 dollars. This 30-dollar insurance fee was neither explained nor asked if I needed it. I even asked before signing, but this just feels like taking advantage of me not reading the English contract. Even if I did read it, it wouldn't have helped—they just lied.
The customer service agent was quite helpful, gave me an upgrade when my iPhone 15 charger that I could have used for the multimedia in the first car was not compatible with it.
About QEEQ:10.0/10
It does well every time, gives me the best/cheapest car rental rate I can ever get.
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