Booked twice, the first time was inexplicably canceled without notice. When I called, the customer service was very impatient and insisted I received a message, but I definitely didn't. Finally managed to book again, paid, confirmed, and even bought full insurance. However, when I arrived in Rome, the staff said the insurance I purchased was through Zuzuche, not them, and that I would have to pay them if anything happened. So, I ended up paying again in Rome. Felt scammed. There were four other girls with the same issue. Recommend calling to confirm all details before renting!