1. The return location signage was not user-friendly. At the airport, it was easy to spot signs for other rental companies, but finding Euro was a struggle, requiring multiple rounds to locate it. 2. During the return process, the staff did not directly point out or inform us of the scratches they thought were present. Instead, they asked us to sign on their work phone directly. Later, when we received the official document, we realized that the scratch had already been marked on the pick-up form beforehand, but the return staff either ignored or overlooked it.
Booked twice, the first time was inexplicably canceled without notice. When I called, the customer service was very impatient and insisted I received a message, but I definitely didn't. Finally managed to book again, paid, confirmed, and even bought full insurance. However, when I arrived in Rome, the staff said the insurance I purchased was through Zuzuche, not them, and that I would have to pay them if anything happened. So, I ended up paying again in Rome. Felt scammed. There were four other girls with the same issue. Recommend calling to confirm all details before renting!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar ROME VIA CIPRO (VATICAN)
Zebulon Abraham
-
-
-
-
View more >2. During the return process, the staff did not directly point out or inform us of the scratches they thought were present. Instead, they asked us to sign on their work phone directly. Later, when we received the official document, we realized that the scratch had already been marked on the pick-up form beforehand, but the return staff either ignored or overlooked it.
Stan Saroyan
-
-
-
-
View more >Jesse Lamb
-
-
-
-
View more >Anastasia Max
-
-
-
-
View more >