Wellington, Taupo, Rotorua, Auckland, Matamata

From the start, the staff were extremely rude. When we finally got the car, it turned out to be old and unsafe! We couldn't start the car for almost an hour at the rental lot. Staff were too busy to help us. We finally figured it out ourselves, blaming our ignorance of automatic cars and lack of English skills. One mechanic eventually took pity on us and jump-started the battery, claiming it was fine. We didn't realize how serious this battery issue was until we got stranded the next day in heavy rain, seeking help for over half a day. The police finally assisted us. We lost a whole day of our trip and my one-year-old got sick. The front left tire was also severely worn, making us worry about a blowout the entire journey. We returned to Auckland immediately. This rental company is incredibly irresponsible!

Like: The staff were super friendly and I’d like to compliment on Peter (OZ guy from Brisbane) who arranged for the pickup of the car on 4th May ‘18 and he was also the one to drop us off at the airport on 6th May ‘18. He was really polite, friendly and helpful. We were really satisfied by the overall experience in renting the car from EasyRentCars. I’ll defintely rent from there again!
Dislike: Wish the car was a slightly newer model but not a big deal.

Dislike: Pick up was too long, could be shorter as all details were given over net

Like: The car runs ok and quite economical.
Dislike: The car was light it wobbled in the wind.

Like: The people are friendly and helpful. I didn't get the promised photos of the car damages but as long as they weren't bothered, then I wasn't. But if there had been a problem with damage, this would have been a problem too. The car was very efficient on petrol. But the best thing was the staff. I left my house keys at the rental desk and the lovely woman from Ace drove to the airport to drop them off to me! Many thanks for that.
Dislike: The moment at the airport when I couldn't get through to them on their 0800 number and wondered if I was every going to get through to them. I kept being referred to Auckland and then talked to someone unhelpful there. Eventually I managed to talk to someone in Wellington and by the time we had collected our luggage the shuttle taking us to the rentals had arrived. So phew.