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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3572239335
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3572239335
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Scottish Highlands

Reviewed: Thu, Jun 7, 2018
About Europcar: 2.0 /10
1. Long waiting times, and people cut in line. 2. Signage for car pickup and paperwork locations is not clear. 3. We had already paid for the one-way rental fee on a third-party site, but were informed at the counter that we needed to pay again because the rental company does not recognize third-party payments for one-way rentals; all such fees must be paid in person. 4. The one-way rental issue delayed our car pickup, but the rental company started the rental time from when we arrived at the counter, not when we got the car (almost an hour difference), and there were no warnings about this. After returning the car, we were charged an overtime fee for being late. Overall, a very unpleasant rental experience. Considering using Ctrip for future rentals, as it’s said to be cheaper and more convenient than the current service.

Relevant Reviews on Europcar *PENDING* EDINBURGH WAVERLEY

Christine Duncan

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Reviewed: Sun, Aug 20, 2017
About Europcar: 8.0 /10
Friendly and enthusiastic.

Elaine Burns

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Reviewed: Tue, Sep 27, 2016
“After driving around Ireland, we drove back to London.”
About Europcar: 10.0 /10
No hard sell or hidden charges, got the car pretty quickly, not bad. The only downside is that there are very few automatic cars.
About QEEQ: 10.0 /10

Dolores Hemingway

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Reviewed: Tue, Jun 6, 2017
“Very bad experience. I booked a Mercedes C but was not informed of any alternatives when picking up”
About Europcar: 2.0 /10
Very bad experience. I booked a Mercedes C but was not informed of any alternatives when picking up the car. I ended up with a Kia at the parking lot. In Australia and New Zealand, there were always alternatives or even upgrades. The difference this time is too great. I won't book with Zuzuche again. Beware everyone. Also, I just received the bill and was charged £51 unfairly (even though the car was checked for damages upon return and I was told the deposit would be refunded within a week).

Ford Middleton

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Reviewed: Tue, Aug 23, 2016
“Departing from Edinburgh, took a tour around the Scottish Highlands”
About Europcar: 2.0 /10
1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.

C.Long

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Compact | Vauxhall Astra or similar
Reviewed: Mon, Aug 27, 2018
“Overall good service and helpful staff.”
About Europcar: 9.2 /10
Like: Polo was easy to drive. Great and smooth trip and GPS was much needed.
Dislike: When picking up car, it was not parked at the slot mentioned. Had to ask for help.

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