There were only two of us in the store, no need to queue, but they really pushed the insurance! They said that a $5000 deposit wasn't suitable. It was our first time renting a camper and we weren't familiar with the process. It was getting dark, so we got a $480 insurance. Thinking back, it wasn't necessary... Oh well...
The rented RV had quite a few cockroaches, hygiene was average. The sink drainage was poor, we fixed it ourselves by connecting the campground's water hose to the sink drain and turning on the faucet to clear it. Halfway through the trip, the wooden panel of the fridge door fell out and scraped the floor, so we had to repair it ourselves. A few years ago, their cars were very close to the airport, now they are quite far.
They gave us a faulty car, which sometimes switched to F gear by itself. There was no manual provided, so we had no idea how to resolve issues. We had to call roadside assistance each time, and it took about an hour to wait for them. We called roadside assistance twice for the same problem, and they couldn't fix it. The assistance personnel suggested we find the manual at a dealership, saying they couldn't diagnose the problem without it. We had no choice but to drive the faulty car all the way.
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