There was no information when they deducted the loss fee from the credit card, and it was very slow. They also didn't inform users about the details of the charges. Had to contact Zuzuche to urge Europcar for detailed information.

Very convenient, the staff checked my driver's license, translation, and visa card, then gave me the car right away

The original return location was supposed to be in Sydney city, but we were told to go to the airport instead, which made returning the car very troublesome.

The service is rather pushy on insurance coverage despite that i have already bought the comprehensive insurance from EASYrentcars. This should be avoided by looking at the agreement and booking details. Unfortunately, she was just too eager to sell. I was also given a similar car (Isuzu - diesel) instead of my preferred toyota Rav4 (petrol). This is a small issue but i will appreciate if she will to inform me that diesel is not easily available in the city pump stations. I had a hard times searching for 1 petrol station that offers diesel. This is quite annoying. Luckily, i plan to return 1 hour early but in the end, i managed to return it before 5pm as per agreed time.

Like: Everything went very smoothly. No hassle when I dropped the car off.