Very satisfied. Booked through QEEQ, picked up the car at the store. The staff spoke English and were very friendly. They explained everything clearly when I didn't understand. After submitting the order and documents, they asked if we wanted daily insurance for 50 AUD, but we declined as per the booking. They were okay with it. The car inspection was done, and we received a similar car, a Kia Sportage.

There was no information when they deducted the loss fee from the credit card, and it was very slow. They also didn't inform users about the details of the charges. Had to contact Zuzuche to urge Europcar for detailed information.

Long wait time for picking up the car

I paid extra to get an instant confirmation, however, when I went to the car rental location they didn’t have my booking, which cost me more time to pick up a baby booster from another location.

Like: Easy to get a car and kind staff
Dislike: Not explained about car function