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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3310771307
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3310771307
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Great Ocean Road

Reviewed: Tue, Dec 18, 2018
About Hertz: 10.0 /10
The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.
About QEEQ: 8.0 /10

Relevant Reviews on Hertz MELBOURNE APT

Brook Horace

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Reviewed: Mon, Sep 2, 2019
About Hertz: 10.0 /10
Great service
About QEEQ: 10.0 /10

Marsh Carey

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Reviewed: Tue, Jul 10, 2018
“Melbourne - Great Ocean Road - Twelve Apostles”
About Hertz: 10.0 /10
Great service.
About QEEQ: 10.0 /10

Sigrid Luke

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Reviewed: Sat, Aug 11, 2018
“Melbourne-Geelong-Great Ocean Road-Twelve Apostles-Phillip Island-Melbourne”
About Hertz: 10.0 /10
Great service attitude, simple procedures
About QEEQ: 8.0 /10

Juliet Wyclif(fe)

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Reviewed: Tue, Apr 11, 2017
About Hertz: 10.0 /10
Major company with a large variety of vehicles, located opposite the airport.
About QEEQ: 10.0 /10

Nelly Johnny

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Reviewed: Mon, Feb 13, 2017
“Great Ocean Road + Melbourne to Sydney”
About Hertz: 2.0 /10
1. I arrived at the store at 2:50 PM but only managed to get the car at 4:40 PM, even though my appointment was at 3:30 PM. Extremely long wait times. 2. The staff told me that there were no Group F large SUVs available and offered me a Group E smaller SUV instead. I clearly stated that I had prepaid and wouldn’t accept a downgrade. The staff then said they would upgrade me to an 8-seater van. I explained that I had booked an SUV specifically to experience driving an SUV on the Great Ocean Road. She actually blamed the lack of cars on the numerous Chinese tourists visiting during the Lunar New Year, saying it wasn't their fault. It was the first time I heard a rental company staff blame their poor vehicle management on customers. 3. Reluctantly, I agreed to the 8-seater van, but then she told me the vehicle hadn't arrived at the store yet and asked me to keep waiting. I waited another half hour with no sign of the car. I called the overseas hotline of Zuzuche, and after their customer service intervened, the staff member got upset and stressed several times that she was “serving me.” After another 15 minutes, she finally told me where the car was parked. 4. The staff kept pushing me to prepay 100 AUD for tolls and an additional 50 AUD airport tax, a total of 150 AUD. Even after I clearly refused, she entered these charges into the order anyway and printed it out. After repeatedly saying I didn't want to prepay, she finally crossed out the prepayment items on the printed order with a pen but didn’t change it in the computer. This caused issues when returning the car, as the staff there couldn’t finalize the return due to a “system error.” I had to explain the whole situation again, wasting another 30 minutes.
About QEEQ: 10.0 /10

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