The entire process was quite clear and very convenient.

They claimed they couldn't find our order, and after countless phone calls and two hours of back-and-forth communication, they suddenly said they found it! Our plans were disrupted, and their chaotic management was disappointing.

The windscreen wipers were unsafe they were so bad and we needed them quite a lot. A vehicle manual was not provided in English but we assume the spanner symbol that came on prior to drop off meant the car needed a service as the engine/car performance was not adversely affected.

Everything was great, including the price protector refund.

we were a little anxious because of the emptying of the car. She was not strong enough in the ribs.

Upgraded at the kiosk to an electric charge because I was told 1. Car has a range of 600km -- False, the car actually had a range of 450 km 2. Car is currently 50% charged -- False, the car was less than 20% in charge. I waited ~90 mins, to pick up the car. When I got it, it was undercharged and didn't have the range specified by the employee at the front desk.