Terrible service. The person who signed the contract didn't mention anything about adding extra insurance and just added it to the contract. When I went to address it later, they said once the contract is signed, it can't be refunded. Who would read through such a complicated English contract line by line? They added $175 worth of insurance without my knowledge. I thought only in my home country would there be such traps, but apparently, they exist in the U.S. too! Never using Budget again! Also, the car model I got wasn't even on the list of available models. Very dissatisfied!

It's fine. Seems like it's run by Middle Eastern people.

Overall good

The car pick-up process was quite fast. The entire floor in San Jose was filled with rental companies.

need faster pick-up service, wait in line for almost a hour