Never choose Hertz for car rentals. The queue is long, and any foreign member can cut in line ahead of you. The wait is at least half an hour, and their attitude is terrible. In my many times renting cars abroad, this was the worst experience. Most importantly, they didn't give me the car I booked. I reserved an Alfa Romeo Giulia, but they gave me a Volkswagen Touran instead, claiming it was an upgrade. There were only two adults, so why would we need an MPV? If it hadn't been raining, and my wife and kids hadn't been waiting for an hour and a half, and since it was past the free cancellation period due to the long wait, I would have canceled the order.

The first car they gave me was an Alfa Romeo, but the oil light was on. Luckily, I noticed and requested a change. After communication, they replaced it with an Audi A3. There are major issues with vehicle maintenance.

The company staff were very professional. Pickup and drop-off were at the same location, near Milan Central Station, just a ten-minute walk following Google Maps.

Average, nothing to commend.

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