Very efficient

Very good

Very satisfied, the service is excellent and the pick-up/drop-off is fast.

Wrong terminal direction

Even though I asked in advance, the GPS couldn't find the return location when we arrived at the airport. Eventually, we had to ask a police officer to call the rental company to find the place. The most unsatisfactory part was the fuel charge during drop-off. The fuel gauge was a quarter tank less full, but when I filled up the tank when the fuel light was flashing, it cost me just 61 MYR. A quarter tank would be around 15 MYR, but the rental company charged me 61 MYR, saying 31 MYR was a service fee. They insisted that the contract stated so, but who can understand an entire contract in English? After much arguing, I had to pay, and because of this, I missed my flight by five minutes. I ended up spending over 300 MYR per person for new tickets for four people. When renting a car at the next stop, even the rental staff remarked that it shouldn't be like this!