There was a queue at the pickup and I wanted to book a Chevrolet Suburban, but I was told I would have to wait 3-4 hours with no guarantee. Eventually, I had to take a Ford SUV of similar size. On the way, there was an accident and the tire got a nail. The rescue hotline was unreachable, so I had to change the spare tire myself.

Satisfied

Except for the aggressive insurance upselling, everything else is perfect.

Arriving at the airport branch before 8 AM meant no queues, but I still faced persistent upselling. They added a lot of insurance for me to sign. Thanks to QEEQ's pre-rental reminders, I knew I didn't have to pay extra as I had already paid in full. Despite repeatedly telling the counter staff that I had purchased comprehensive insurance in China, they insisted it wasn't valid, which was quite annoying. When I picked up the car, it didn't seem to match the model I had selected. A few days later, I rented the same model from AVIS and realized it had much more space. Lesson learned: you get what you pay for.

The entire car rental process took about an hour. They tried to upsell a full tank of gas, but no additional insurance. Upon request, they specifically brought out a Suburban for us. It was a 2015 model with 20,000 miles. The service was indeed very good. Returning the car at San Francisco Airport was very convenient.