Waited too long.

Took a number and waited... waited until no one was left, the numbers didn’t update. It turned out the original method was to go directly to the counter if you arrived first. I ended up waiting for nearly an hour without knowing this.

Good in all respects

Good

Our car broke down after an hour, we had to get our car towed, and disrupted our whole journey. The person that was suppose to get another replacement for us was not even aware of what has happened, and the whole customer service experience was bad as they will not let us rent another hybrid car. We had to walk to pick up our next car and to the centre, there was no reimbursement AT ALL. As if the car that broke down was our problem.

Instead of upgrading us, as usual, Europcar undergraded us with a Wolswagen Caravelle for the same price !