I've rented cars in Australia for two years, and this was the most disappointing experience. 1. I chose a Camry but received a Hyundai instead (which is common), but the brake and accelerator were very sluggish, almost causing several dangerous situations. 2. Usually, a staff member leads the inspection with previous rentals, noting any damages and explaining the car's condition. This time, after registering with Hertz, the staff just handed me the key and told me where the car was. There was no car condition inspection! 3. The fuel tank was not full! When I picked up the car, it could go over 400 kilometers, and I didn’t think to check the fuel tank. When returning the car, I refueled it to over 550 kilometers. The staff said it wasn’t full, and I either had to pay a $60 fine or refuel it again. Since I didn’t take a photo of the odometer when picking up the car, I had no proof, and the responsibility for the fuel shortage fell on me. I refueled to over 650 kilometers and returned the car again, meaning the distance I drove in a day was less than the additional fuel the car needed when I picked it up. Overall, a very frustrating rental experience with a poorly maintained car, an empty fuel tank, and unprofessional staff who didn't inspect the vehicle. Not sure if this issue was due to the rental company or the agent.

Quick car return, great!

Quick pickup

We were given a car with over 30,000 kilometers on it, and both the front and rear bumpers had scratches. There was no staff who spoke Chinese, which made communication a bit difficult given our average English skills. However, their attitude was alright. When returning the car, there was a scratch, but since we had full insurance, it was OK after showing it to the store staff.

The car pickup was relatively smooth. I want to mention two things: they gave me a Qashqai instead of the X-TRAIL I booked, but I let it go. Also, the front tire was underinflated; the staff didn't check it properly.